Everything is all good! SoundViz.com is fully recovered. We shouldn't see this happen again.
For those interested (and our own records):
Our audio analysis service cache became overloaded. This in turn prevented Redis from completing writes, which had a cascading effect over the rest of the infrastructure. We have cleared the affected cache, and have implemented a TTL on the data we cache for that service to prevent it from happening in the future.
End tech speak.
Posted almost 2 years ago. Aug 29, 2017 - 08:14 PDT