Audio processing slowness

Incident Report for SoundViz

Resolved

This incident has been resolved.

Posted Mar 08, 2016 - 10:12 PST

Monitoring

In certain cases, we are running in to memory issues processing abnormally large files. In order to prevent this, we have put a limit in place to prevent this case. We are currently looking in to optimizing our upload process to better handle these types of cases.

Posted Mar 07, 2016 - 16:37 PST

Investigating

We are currently seeing elevated processing times for audio recording and uploads.

Posted Mar 07, 2016 - 12:47 PST