Checkout problems

Incident Report for SoundViz

Resolved

This incident has been resolved.

Posted Mar 29, 2017 - 14:29 PDT

Monitoring

We have identified an issue with our underlying rendering system that was preventing artwork from being rendered. This produced extreme delays in artwork processing, preventing orders from being processed.

We have resolved the issue and are monitoring the situation. if you were affected by this and have any questions, feel free to send us an email at hello@soundviz.com

We apologize for the inconvenience and and thank you for your patience.

Posted Mar 28, 2017 - 16:36 PDT

Investigating

We are currently investigating issues with artwork not processing during checkout.

Posted Mar 28, 2017 - 11:10 PDT

This incident affected: SoundViz.com.